UNIFIED COMMUNICATIONS & VOIP
Make it easier
to reach your business.
Bring business numbers, phone systems and calling tools together around the way your team works. Supportdesk can help you choose a solution, coordinate the changeover and manage it as your business evolves.
Start with the calls that matter.
Make incoming calls easier to handle
Give callers a clear greeting and a practical route to the right team. We help plan menus, queues, transfers and voicemail around how you serve customers.
Connect people across locations
Support people using desk phones or supported calling apps. We look at working locations, devices and connectivity so your phone system fits the way your team communicates.
BUSINESS CALLING OPTIONS
A phone system that
fits your organisation.
We match the platform and features to your users, call volumes and working arrangements. Options include hosted phone systems, Teams calling and connections for a compatible existing PBX.
Hosted business phone systems
Move calling to a cloud-hosted PBX, with options including 3CX and Yeastar. We help select the platform, arrange setup and provide ongoing administration.
Microsoft Teams calling
Bring external business calls into Microsoft Teams through Direct Routing. We review phone licensing, user numbers, devices and connectivity, then coordinate configuration and testing.
SIP connections for your existing PBX
Keep a suitable phone system and review how it connects to the telephone network. We assess compatibility, calling capacity and number requirements before arranging SIP trunking.
Business numbers & number transfers
Arrange new numbers or coordinate transfer of eligible existing numbers. We check portability, associated services and timing before planning the changeover with the providers involved.
Greetings, queues & call routing
Configure phone menus, ring groups or queues, business-hours routing and voicemail on the chosen platform. We help callers reach the right place and update call flows as your teams change.
Desk phones, headsets & calling apps
Choose suitable wired, cordless and conference phones, headsets or supported softphones. We help with compatibility, configuration and user setup across the devices your team needs.
Available features depend on the selected platform, licences and service scope. We confirm these with you before implementation.
MANAGED COMMUNICATIONS
Keep your calling
arrangements up to date.
A new starter, changed opening hours or a different reception workflow should have a clear path to support. We can manage phone-system changes and work through calling issues with your team.
Users & day-to-day changes
Add or remove users, update extensions and voicemail, and make changes to greetings, queues and routing.
Troubleshooting & provider coordination
Investigate calling issues across the phone system, devices and connection. Coordinate with the relevant provider when a service fault or number issue needs escalation.
Room to improve
Review capacity and call-handling needs as your organisation grows. Where supported, we can discuss contact-centre functions, integrations or optional AI reception and transcription capabilities.
YOUR CHANGEOVER
Plan the move around
your people and callers.
01
Map your current calling
Review numbers, users, peak call volumes, opening hours and call flows. Identify any services attached to existing lines.
02
Prepare & coordinate
Choose the platform and devices, check internet readiness and confirm number-transfer requirements. Agree on setup, training and changeover timing.
03
Test & settle in
Test incoming and outgoing calls, transfers, queues and voicemail. Help users get started and refine the setup after the move.
COMMON QUESTIONS
Before you make a change.
Can we keep our existing phone numbers?
Often, but portability must be confirmed. We check the numbers and services involved before scheduling a transfer. Keep existing services active until the transfer is confirmed complete.
Can we use Teams instead of a separate phone app?
Teams Direct Routing is an option for external business calling. We review the required Microsoft licences, numbers, devices and configuration to determine whether it suits your team.
Will we need to replace every handset?
Not necessarily. We check existing equipment against the chosen platform. Compatible devices may be retained, and supported apps or new handsets can be included where needed.
What if our internet connection fails?
Internet-based calling relies on connectivity. We can review backup connections and supported diversion options, then plan how important calls should be handled during an interruption.
FEATURED SOLUTION
Considering 3CX?
Explore how a 3CX business phone system can bring numbers, call routing, queues, compatible phones and calling apps together, with planning, migration and ongoing support from Supportdesk.
CONNECTED SERVICES
Bring the right services together.
LET’S TALK
Let’s improve how
your business handles calls.
Tell us how many people use the system, how callers reach your teams and what is getting in the way. We’ll help you plan a suitable setup and support arrangement.
Prefer to call?