YOUR QUESTIONS
A little clarity
before we get started.
Find answers about our support, services and how to work with us.
Which areas do you service?
We are Sydney-based and support businesses across Australia. Tell us where your team is based so we can confirm the right support arrangement.
What are your support hours?
Our support hours are Monday to Friday, 8am to 6pm, Sydney time. Contact us to discuss your business requirements.
Can you work with our internal IT team?
Yes. We can complement your internal IT resources. We’ll agree on responsibilities and the areas where additional support is needed.
What is included in managed IT?
The scope is tailored to your business. It can include monitoring, maintenance, user support and improvement planning. We’ll define inclusions before work begins.
How do we get started?
Use the enquiry form or call 1300 744 755. Share the main challenge you want to solve and we’ll discuss next steps.
How do existing customers get remote support?
Contact the support team, then use the Remote Support link when instructed. Only start a session with a technician you are expecting.
Can you help with security and compliance?
We can help review risks and plan practical security improvements. We’ll discuss your specific requirements and agree on the support needed; a service does not by itself guarantee compliance.
How much will it cost?
Pricing depends on your environment, requirements and agreed scope. Contact us for a proposal based on your business needs.
Can we start with one specific project?
Yes. Tell us what you are planning and the result you need. We can discuss the scope, dependencies and the support needed during and after the work.
Do you support Microsoft 365?
Yes. As a Microsoft partner, we support Microsoft 365 communication, collaboration and information management. We can work with your stakeholders and IT team on deployments, migrations, ongoing management or improvements to an established environment.
What information is useful for an initial discussion?
A short description of your main concern, the approximate size of your team, the systems involved and any important dates is a useful starting point. Please do not send passwords or sensitive business information through the enquiry form.
LET’S TALK
Make IT one less thing
to worry about.
Tell us what’s getting in the way. We’ll help you work out the next step.
Prefer to call?