MICROSOFT 365 · MICROSOFT PARTNER
Microsoft 365.
Aligned with your organisation.
Help everyone in your organisation work together, access the information they need and keep it protected. Supportdesk helps you plan, manage and improve Microsoft 365 to support the way you work today and as your business grows.
START WITH WHAT YOUR BUSINESS NEEDS
What we can help with.
Microsoft 365 brings email, meetings, shared documents and other work tools together. Getting value from it depends on how well those tools are set up and supported. Explore the areas below to see how we help people work together, protect business information and prepare for change.
Make communication and shared information easier to work with.
Control who can access your systems, protect information and support the requirements your organisation needs to meet.
Plan changes, keep Microsoft 365 running well and adapt as your needs grow.
01 · COMMUNICATION & COLLABORATION
Help work move
across your organisation.
When conversations, documents and responsibilities are spread across disconnected tools, work becomes harder to follow. We help organise Microsoft 365 around how teams communicate, find information and work together.
Email & Exchange Online
Set up individual and shared email accounts, group mailing lists and permissions to read or send email on someone else’s behalf. Connect your business email address to Microsoft 365 and resolve problems with sending, receiving or opening email in Outlook.
Microsoft Teams
Create spaces in Teams for departments, working groups and projects, and manage who can join them. Help people use meetings, messaging and shared files, with clear arrangements for working with team members and external contacts.
SharePoint & OneDrive
Set up places to store and organise documents, decide who can view or edit them, and manage sharing outside your organisation. Fix problems with opening files or keeping copies up to date across devices.
COLLABORATION BENEFITS
Find files faster.
Keep work moving.
Clearly organised documents help people find what they need and use the same up-to-date version. Shared email accounts keep customer conversations available to the people responsible for them.
Keeping project discussions and files together in Teams can reduce repeated requests for information, make handovers easier and help new team members get up to speed.
02 · SECURITY & COMPLIANCE
Protect your systems.
Keep control of your information.
People need access to the information required for their work, while sensitive material needs protection. We help put your security requirements into practice in Microsoft 365 and agree on who is responsible for keeping those protections up to date.
Control who has access
Control who can access your Microsoft 365 systems and information. We limit powerful administrator access to those who need it, add extra checks at sign-in, and set rules for when and how people can connect. We also update or remove access when employees and external collaborators join, change roles or leave.
Protect against harmful email
Set up available protections to help spot scam messages, unsafe links and harmful attachments before they cause problems. Review how suspicious email is handled and agree on who will check security warnings and act on them.
Protect sensitive information
Help identify and mark sensitive documents, limit who can use or share them, and set rules that warn about or block inappropriate sharing. Review how information is shared outside your organisation so the settings reflect your policies.
Keep records & track activity
Set rules for how long business information should be kept, based on your agreed requirements. Turn on available activity records to help show who accessed or changed information, and document the settings and responsibilities needed for reviews.
Business value: Clear access rules and consistent protection help reduce the risk of information reaching the wrong people. Activity records and documented responsibilities help you investigate issues and demonstrate how information is handled as your organisation changes.
Some features require particular Microsoft subscriptions. We check what is available and agree on the work before making changes. These protections support your compliance requirements alongside your organisation’s policies and working practices.
03 · IMPLEMENTATION & ONGOING SUPPORT
Make change manageable.
Keep improving what you have.
Changing systems takes planning, and keeping them useful takes ongoing attention. We work with the people responsible for your business and IT to prepare for changes, support staff and keep Microsoft 365 working for your organisation.
Set up & move to Microsoft 365
Review your current systems, identify the email and files that need to move, and prepare Microsoft 365 to receive them. Plan the move in stages, check that everything works and help people reconnect to their email and documents.
Business value: A clear plan shows what needs to happen, who will be affected and how disruption will be managed.
Manage subscriptions & costs
Review what you are paying for, who uses each subscription and whether plans match people’s needs. Identify unused or overlapping subscriptions and help add, change or remove them as your requirements change.
Business value: A clearer view of usage and costs helps you avoid unnecessary spending and budget for the tools people need.
Support everyday work
Help staff and IT teams resolve problems, update settings and address issues that keep returning. Keep records of important changes and agree on what we handle and what stays with your own team.
Business value: Knowing who to turn to and how problems are handled helps reduce repeated effort and keeps support organised.
WHY PARTNER WITH SUPPORTDESK
Support for today.
A plan for what comes next.
Microsoft 365 needs to keep pace as your organisation grows and working arrangements, locations and priorities change. Supportdesk combines knowledge of Microsoft products with an understanding of the other systems your organisation relies on, so changes can be planned together.
Advice grounded in your business
Supportdesk has supported Australian businesses since 2002. As a Microsoft partner, we help you understand your options and choose a practical way forward. We start with what you want to achieve and the systems you already use.
A working relationship that fits
We can take responsibility for agreed services or work alongside your internal IT team. We establish who does what, how changes are agreed and how you stay informed, so you have the help you need and a clear view of the work.
Connected decisions as you grow
Microsoft 365 works alongside your computers, internet connections and security arrangements. Our broader IT services help you plan for these together when welcoming new team members, opening locations or changing how your organisation works.
We bring a consistent approach: understand what the business needs, plan the work and check whether it has helped. This gives you a clearer basis for deciding what to improve next and preparing your systems for growth.
HOW WE GET STARTED
From priorities
to a practical plan.
01
Understand
Talk through your goals, the systems you use and what is getting in the way of work.
02
Agree the approach
Check what needs to change, which subscriptions are needed and who will do the work. Agree on priorities and what is included.
03
Deliver & review
Make the agreed changes, help people adjust and review what needs attention next.
COMMON QUESTIONS
Before we begin.
Can you improve the Microsoft 365 systems we already use?
Yes. We can improve the way your current systems work, help with a specific project or provide ongoing support. We look at what you already have and what needs attention, so you can build on the work and investment already made.
How do you work with an internal IT team?
We agree on where our help is needed, who is responsible for each task and how problems are passed to the right person. We can assist with a project, take on agreed tasks or provide extra help when your team needs it.
How do you decide what work is needed and what it costs?
We consider the systems you use, the people who need support, your subscriptions and the changes you want to make. We explain the proposed work and what is included, so you can assess its cost and value before agreeing to it.
Protecting information also means knowing how to restore it. Explore backup coverage, recovery planning and testing for the systems your business relies on.
LET’S DISCUSS YOUR PRIORITIES
What should Microsoft 365
do better for your business?
Tell us what you want to improve, what is changing or where you need additional expertise. We’ll help you identify a practical next step.
Or call Australia: 1300 744 755
International: +61 2 9193 1000