BACKUP & DISASTER RECOVERY
Protect your information.
Plan your recovery.
Deleted files, failed equipment and security incidents can interrupt work across an organisation. Supportdesk helps you protect important information and prepare a practical path back to business when disruption occurs.
START WITH BUSINESS PRIORITIES
What would an interruption
mean for your business?
Customer records, shared documents, email and business applications support different parts of your operations. Some may be needed immediately; others can wait. We work with you to identify what matters most, how long activities could be interrupted and how much recent work could reasonably be recreated.
Those decisions guide what needs backing up, how often copies are made and the arrangements needed to restore systems. The aim is a proportionate plan with clear costs, responsibilities and recovery priorities.
PROTECT AND RECOVER
From a missing file
to a major interruption.
Back up important information
Review files, email, applications and servers to identify what is covered and what is missing. Set up agreed backup schedules, storage locations and retention periods, with access limited to those who need it.
Business value: Clear coverage helps reduce the risk of discovering that essential information was never protected.
Restore the information you need
Plan and test how to recover individual files, folders, mailboxes or supported business systems. Check available recovery points and confirm restored information can be accessed and used.
Business value: A defined recovery process helps resolve accidental deletion or damaged information with less uncertainty.
Prepare for wider disruption
Document the order for restoring critical systems, their dependencies and the steps needed to reconnect to them. Agree on who makes decisions, who carries out recovery and how progress is communicated.
Business value: A coordinated plan helps focus recovery efforts on the business activities that need to resume first.
COVERAGE THAT FITS
Consider the whole
working environment.
Information may sit in Microsoft 365, other cloud services, office servers or a combination of locations. We review each part of the environment and its recovery options, including the systems and connections needed to make restored information useful again.
Microsoft 365 information
Review protection and recovery needs for email and files in Exchange Online, SharePoint and OneDrive. Check existing retention and recovery settings, and assess whether additional backup is needed for the information and time periods your organisation requires.
Cloud and on-site systems
Identify the applications, servers, databases and shared files that support day-to-day work. Plan suitable backup and recovery arrangements around their dependencies and the capabilities of each platform.
Protection for backup copies
Review where backups are stored and who can change or delete them. Assess options to keep copies separate from day-to-day systems and protect them from unauthorised changes, including copies that cannot be altered for an agreed period where supported.
KEEP THE PLAN USEFUL
Check it. Test it.
Keep it current.
Monitor backup results
Agree on checks for completed and failed backups, who follows up alerts and how unresolved issues are escalated. A backup schedule needs ongoing attention to remain useful.
Practise recovery
Carry out agreed restore tests, record what worked and identify gaps. Compare the time taken with business needs, including whether applications work and the restored information is usable.
Review as the business changes
Update coverage and recovery instructions when systems, locations or responsibilities change. Review storage needs, retention periods and supplier dependencies so the plan reflects how the organisation works today.
WHY SUPPORTDESK
A recovery plan connected
to your wider IT.
Recovering information is one part of getting back to work. Computers, networks, accounts and applications also need to work together. Our managed IT, cloud and security services help us consider those connections when planning protection and recovery.
We can work alongside an internal IT team or manage agreed responsibilities as part of an ongoing relationship. You gain a clear point of contact, documented priorities and a plan that can develop as your organisation grows.
Understand the starting point
Review existing backups, critical systems, business priorities and known gaps.
Agree on the plan
Define coverage, recovery targets, costs, responsibilities and a practical testing schedule.
Implement and improve
Put agreed arrangements in place, document recovery steps and use test results to guide improvements.
COMMON QUESTIONS
A few things to know.
What is the difference between backup and disaster recovery?
A backup is a recoverable copy of information. Disaster recovery is the wider plan for restoring systems and access after a serious interruption, including the order of work, required equipment and responsibilities. Both need to reflect how your business operates.
Can you review our existing backup arrangements?
Yes. We can assess coverage, backup results, storage arrangements and available recovery options. We agree on the review and any testing before starting, then explain gaps and recommended improvements.
How quickly could we recover?
This depends on the systems involved, the amount of information, available equipment and connections, and the type of interruption. We agree on recovery targets during planning and use tests to assess what is achievable. Recovery times are confirmed for the agreed arrangement rather than assumed.
Can we recover after a ransomware incident?
Recovery depends on having suitable, usable copies and a safe environment to restore into. We help plan backup protection and recovery steps alongside security measures. After an incident, recovery needs to be coordinated with containment and investigation before systems are returned to use.
LET’S TALK
Know what is protected.
Know how to recover.
Tell us which systems your business depends on and what backup arrangements are already in place. We can help identify the next step.