BUSINESS INTERNET & NETWORKS
Connect your business.
Keep work moving.
Bring internet services, secure networks and backup connectivity together around the way your business works. Supportdesk can help you choose the right connections, coordinate installation and manage the network your people rely on.
What does your connection
need to do better?
Support a busy working day
Cloud applications, business calls, video meetings and file transfers compete for capacity. We look at usage, upload needs and local network performance to identify what will make a useful difference.
Prepare for a move or expansion
Plan connectivity for new premises, additional locations or a growing team. We check service availability and installation requirements early, then coordinate the connection and supporting equipment.
YOUR CONNECTIVITY OPTIONS
The right service.
The network to support it.
We compare available services at your locations and explain how they fit your performance, resilience and support needs. Your solution can combine the following options.
Business nbn connections
Arrange nbn services matched to your location, team and application needs. We review the available access technology, upload and download requirements, and support options before recommending a service.
Enterprise Ethernet & dedicated fibre
Explore nbn Enterprise Ethernet and other business fibre services for demanding workloads and larger sites. We compare capacity, service levels and installation requirements, including options for balanced upload and download speeds.
Mobile data & backup connections
Use mobile data or a second fixed connection to support continuity, temporary locations or remote access. Available options include Telstra 4G/5G and Optus 4G data services, subject to coverage and suitable equipment.
Connected locations & SD-WAN
Link branches, offices and hosted systems with private networking, VPNs or SD-WAN. We help plan how connections work together, which applications take priority and how traffic should move when a link is unavailable.
Managed routers & network security
Bring the internet connection and its security controls together. We can arrange managed router and firewall options, including Sophos-based services, and configure access and protection around your business needs.
Business networks & Wi-Fi
Connect the devices behind your internet service. We assess coverage, switches, routers and wireless access, configure appropriate guest separation and investigate local bottlenecks that can affect everyday work.
Availability, speeds, installation timeframes and service levels depend on the location and selected service. We confirm these before you commit.
ONGOING NETWORK MANAGEMENT
Support beyond
the connection itself.
A working connection depends on the service, the equipment and the applications using it. Supportdesk can manage network configuration and support, with a clear point of contact when something needs attention.
Find the cause of connection problems
Investigate whether slow or unreliable access comes from Wi-Fi, network equipment, the internet service or an application. Coordinate faults with the relevant provider and keep you informed of the next steps.
Keep configuration up to date
Manage router, firewall, VPN and wireless changes as people, devices and locations change. Review capacity and recurring issues to guide future improvements.
Make backup connectivity useful
Plan and test failover to a secondary service. Check which applications can continue, how business calls are handled and what happens when the main connection returns.
GETTING CONNECTED
Plan the service.
Coordinate the change.
01
Understand your requirements
Review locations, current services, user numbers and important applications. Identify performance issues, business priorities and any move or renewal dates.
02
Confirm & prepare
Check service availability and lead times, plan equipment and installation access, and plan the changeover around the services that depend on your connection.
03
Connect, test & support
Coordinate installation and network setup. Test internet access, key applications, business calling and backup arrangements, then document how support will work.
COMMON QUESTIONS
Before you make a change.
Will a faster internet plan fix our network problems?
Not always. Wi-Fi coverage, equipment, application behaviour and upload capacity can all affect the experience. We investigate the symptoms before recommending an upgrade.
How do we choose between business nbn and dedicated fibre?
We compare what is available at your address with your workload, upload needs, growth plans and service requirements. The right choice depends on how the business uses the connection, as well as its speed.
Can a mobile connection keep us working during an outage?
It can provide a useful fallback where coverage and capacity are suitable. We assess the equipment, data needs and applications you want to keep running, then test the failover setup. A backup connection may offer different performance from the main service.
Can you manage connectivity across several locations?
Yes. We can coordinate services and network configuration across sites, with private networking, VPN or SD-WAN options where appropriate. We plan access, support and resilience for each location.
When should we involve you in an office move?
As early as possible. Availability, building access and installation lead times need checking before a move date can be relied on. We also identify phone systems and other services that depend on the existing connection.
CONNECTED SERVICES
Bring the right services together.
LET’S TALK
Let’s build a better
connection to work.
Tell us where your teams work, which applications matter most and what needs to improve. We’ll help you choose a connection and network arrangement that fits.
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