Skip to content
Business IT support · Mon–Fri, 8am–6pm Sydney timeCall 1300 744 755Remote support

Privacy Policy

Effective date: 14 September 2026

Supportdesk Australia Pty Ltd (Supportdesk, we, us or our) respects your privacy. This policy explains how we collect, use, hold and disclose personal information when you visit supportdesk.au, contact us or make an enquiry about our services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

What we collect

When you use our enquiry form or contact us, we may collect your name, business name, work email address, phone number, the service you are interested in, your message and later communications with us. Please do not send passwords or sensitive business information through the website form.

Our website and hosting systems may record technical information such as your IP address, browser and device type, requested pages, referring page, date and time, and security or error events. We use this information to operate, secure and troubleshoot the website.

If you choose to accept analytics, we also collect website usage information as described under Cookies and analytics below.

How we collect and use information

We usually collect personal information directly from you when you submit the enquiry form, call us, email us or otherwise communicate with us. We may use it to:

If you do not provide the details marked as required on the enquiry form, we may be unable to respond through that form. You can call us instead.

Cookies and analytics

We use essential cookies for basic website functions, security and to remember your privacy choice.

We use Google Analytics and Microsoft Clarity to measure how the website is used and help us improve it. These services may collect technical and website-usage information through cookies and similar technologies. You can limit or delete cookies through your browser settings. More information is available in the Google Privacy Policy and Microsoft Privacy Statement.

Our enquiry form uses Cloudflare Turnstile to protect against automated abuse. It processes limited technical information needed for this security purpose. See the Cloudflare Turnstile Privacy Addendum.

Who we disclose information to

We may disclose personal information to service providers that help us operate our website, communications, security, analytics and business systems. This includes our website hosting and email providers and, where applicable, Google, Microsoft and Cloudflare. We may also disclose information to professional advisers, insurers, regulators, courts or authorities where reasonably necessary or required by law.

We do not sell personal information.

Overseas processing

Some service providers may store or process information outside Australia, including in the United States and other countries where they or their service providers operate. Privacy protections in those countries may differ from Australian law. We take reasonable steps appropriate to the service and information involved when selecting and working with providers.

Storage, security and retention

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.

We retain personal information only for as long as reasonably needed for the purposes described in this policy, to maintain business records, resolve issues or meet legal obligations. Retention periods vary according to the information and context. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to backup and legal requirements.

Access, correction and complaints

You can ask to access or correct personal information we hold about you, or make a privacy complaint, by using our contact form and writing “Privacy enquiry” in your message. You can also call 1300 744 755 in Australia or +61 2 9193 1000 internationally.

We may need to verify your identity before acting on a request. We will consider and respond to privacy enquiries within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

External links

Our website may link to services operated by other organisations. Their privacy practices and content ar governed by their own policies.

Changes to this policy

We may update this policy when our website, services or legal obligations change. The current version and effective date will be published on this page.